Terms of service
Last Updated: 21/01/25
Welcome to SWAMP Water! These Terms of Service ("Terms") govern your use of our website and the purchase of our sparkling water products. By accessing or using our website, you agree to these Terms. If you do not agree, please refrain from using our services.
1. General Information
1.1. About Us: SWAMP Water is an Australian business located at 4/28 Dunhill Crescent, Morningside, QLD, ABN 55058559254. We specialise in selling premium sparkling water online to customers across Australia.
1.2. Contact Information: For questions or support, contact us at:
- Email: jp@swampwater.au
2. Eligibility
2.1. By using our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian to use our services.
2.2. Our products are only available for delivery within Australia. We do not currently ship internationally.
3. Ordering and Payment
3.1. Placing an Order: Orders can be placed through our website. By completing the checkout process, you make an offer to purchase our products subject to these Terms.
3.2. Order Confirmation: Once your order is placed, you will receive an email confirmation. This confirmation does not guarantee product availability; we reserve the right to cancel orders due to stock shortages or other unforeseen issues.
3.3. Pricing: All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise. Prices are subject to change without notice.
3.4. Payment: Payments can be made via credit card, debit card, or other accepted payment methods displayed on our website. All transactions are processed securely.
4. Shipping and Delivery
4.1. Delivery Locations: We deliver to most locations in Australia. Remote or rural areas may incur additional charges or have longer delivery times.
4.2. Shipping Fees: Shipping fees are calculated at checkout and are based on your location and order size.
4.3. Delivery Timeframes: Standard delivery times are [Insert Estimated Timeframe], but delays may occur due to factors beyond our control.
4.4. Damaged or Missing Items: If your order arrives damaged or incomplete, contact us within 7 days of receipt. We may require photographic evidence to process a refund or replacement.
5. Returns and Refunds
5.1. Change of Mind: Due to the perishable nature of our products, we do not offer refunds or exchanges for change of mind.
5.2. Faulty Products: If you receive a defective or spoiled product, contact us within 7 days of delivery for a refund or replacement. Proof of purchase and photographic evidence may be required.
5.3. Refunds: Approved refunds will be processed within [Insert Timeframe] and issued via the original payment method.
6. Intellectual Property
6.1. All content on our website, including text, images, logos, and graphics, is the property of SWAMP Water or used with permission. You may not reproduce, distribute, or use this content without prior written consent.
7. Limitation of Liability
7.1. To the fullest extent permitted by law, SWAMP Water is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
7.2. Our liability is limited to the purchase price of the products you have bought from us.
8. Privacy
8.1. We respect your privacy and handle your personal information in accordance with Australian privacy laws. For more information, please refer to our Privacy Policy.
9. Governing Law
9.1. These Terms are governed by the laws of the State of Queensland, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Queensland.
10. Changes to These Terms
10.1. We may update these Terms from time to time. Changes will be effective immediately upon posting on our website. Your continued use of our website constitutes your acceptance of the updated Terms.
11. Contact Us
If you have any questions about these Terms, please reach out to us at jp@swampwater.au.
Thank you for choosing SWAMP Water! We appreciate your business and look forward to serving you.